IP and mobility-enabled virtual contact centers across multiple sites. Ericsson Solidus eCare™ solution offers enterprises of all sizes IP and mobility-enabled virtual contact centers across multiple sites. This enables dispersed customer service organizations to behave as one single unit.
Ericsson Contact Center Integrated Solution. Ericsson's Solidus eCare offers a true multimedia contact center solution with skills-based routing functions for voice, chat and e-mail interactions. Multimedia skills-based routing guarantees that each contact is dealt with by the most appropriate person in the contact center organization, fulfilling the customer s dream of one call, one agent and one answer.